PURCHASING TERMS AND CONDITIONS
thdabstore.com makes every effort to carry the majority of products displayed on our Site. In some cases, merchandise displayed for sale on our Site may not be available, may occasionally be out of stock or may be discontinued without notice.
All prices and services featured on thedabstore.com are quoted in U.S. Dollars, are valid and effective only in the continental U.S., its territories and possessions.
Every effort has been made to ensure the accuracy of prices, item numbers, availability and dimensions; however, we cannot be responsible for typographical errors. TDS Glass LLC reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TDS Glass LLC will issue a credit to your credit card account in the amount of the charge.
The total order amount, including tax and delivery charges will be charged to your credit card in full at the time the order is placed.
thedabstore.com accepts several methods of payment to accommodate your needs. We currently accept all major Credit Cards for purchases through authorize.net. We DO NOT accept PayPal or COD orders. Payments must be made prior to shipment of products/services.
Credit card fraud will be aggressively prosecuted.
SALE AND CLEARANCE ITEMS
Sale and/or Clearance items are final sale and may not be returned. Quantities are limited and items are subject to prior sale. No price adjustments on prior sales. Promotions that require need promo codes must have them entered in on check out and cannot be done after charges are made. We also cannot offer promotions to orders happening any moment outside of the given promotional time allocated for it.
Torches are shipped unfilled. Due to shipping hazards and insurance purposes.
We cannot accept order cancellations once they have been placed.
If you do not receive an order confirmation (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with TDS Glass LLC whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. TDS Glass LLC will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to
We ship parcel post items by USPS, UPS ground, FedEx ground or a similar type shipper. In-stock items typically ship within 24 to 72 hours of order acceptance. Signature confirmation may be added to your purchase at our discretion or upon the customer request.
We offer international shipping if within North America. All other countiries must contract us via contact form to get a shipping quote. All packages shipping outside of the USA are NOT covered under or returns or exchanges policies.
We make every effort to deliver products that meet or exceed your expectations. In the event that our products do not meet your expectations the following return policies and procedures apply.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, unless otherwise advised by TDS.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Our policy lasts 3 business days from receiving the package. If 3 business days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. The buyer must provide return shipping. If the return is as a result of our error we will refund shipping upon inspecting the package.
There is a 15% restocking fee for all returned orders. Buyer pays return shipping. TDS must be notified within 3 days of request for return and return postage marked with in 3 business days of receiving the order. products must be returned unused, TDS reserves the right to refuse returns if items are used or suspicion of tampering or any other misconduct deemed by TDS. Use tracking on all returns so you have proof of return/delivery.
If you receive a broken item, you must report it by the end of the business day that you receive it. Email orders(@)thedabstore.com with photos and a customer service rep will contact you within 24 hours of the claim.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus the 15% re stocking fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Orders(@)TheDabStore.com
Contact us via phone for support/questions. Our phone number is 720-224-2600 . We are open Monday through Friday, 10 AM until 6 PM Mountain Time. We are open sporadically on the weekends. We are closed most major Federal holidays. We follow the USPS Holiday Schedule.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale/clearance & custom items cannot be refunded. Any purchases made outside of a new or previous sale cannot have those same discounts applied to their order.
To return your product, please notify us first. Send to the address below if you are not answered in 2 business days.
ATTN: TDS Glass Returns
100 Fillmore St 5th Floor, Denver, Colorado, US, 80206
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. TDS Glass LLC will issue a refund to your account within 15 business days once your return has been processed and a refund approved
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
TDS Glass LLC may update or modify these Purchasing Terms and Conditions at any time and without prior notice. For this reason, you should review these Terms and Conditions each time you purchase products from us.